ZZMALL FAQ

AREZZO | ANACAPRI

ORDERING ONLINE

DO I NEED TO CREATE A ZZ MALL ACCOUNT TO PLACE AN ORDER?

HOW DO I KNOW IF AN ITEM IS OUT OF STOCK?

WHAT PAYMENT METHODS DO YOU ACCEPT?

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

CAN I AMEND MY ORDER ONCE IT HAS BEEN PLACED?

SHIPPING & DELIVERY

WHAT SHIPPING OPTIONS ARE AVAILABLE? WHAT ARE THE DELIVERY CHARGES FOR THEM?

INTERNATIONAL SHIPPING

DO YOU DELIVER TO P.O. BOXES?

CAN I PURCHASE FROM DIFFERENT BRANDS FOR THE SAME ORDER?

RETURNS & REFUNDS

RETURN POLICY

WHAT HAPPENS IF I RECEIVE A DAMAGED ITEM OR AN INCORRECT ITEM?

WHAT IS YOUR RETURN POLICY ON ITEMS PURCHASED AS PART OF 24-HOUR PROMOTIONS?

HOW DO I RETURN AN ITEM?

DO YOU OFFER PRICE ADJUSTMENTS?

GENERAL INQUIRIES

MY SHOE STRAP WAS LOST/DAMAGED. DO YOU OFFER REPLACEMENTS?

I WANT TO MAKE SURE TO KEEP MY NEW SHOES IN GREAT CONDITION. DO THEY COME WITH A DUST BAG?

WHAT IS ZZ MALL?